Privacy Policy

Shalom Medicare Pvt. Ltd. ("Shalom Hospital", "we", "our", or "us") is a NABH & ISO-certified multispeciality hospital located at Indralok Phase-VI, opposite Raj Classic, near RBK Global School, Bhayander (E) - 401105, Mumbai, Maharashtra — 401105. This Privacy Policy governs the collection and use of information through our website and through services provided at our facility.

• Personal identifiers: Name, date of birth, gender, address, phone number, and email address provided when booking an appointment or contacting us.
• Health information: Medical history, diagnoses, treatment details, lab reports, prescriptions, and other clinical records generated during your care.
• Insurance & financial data: Insurance policy numbers, TPA details, and billing information required to process cashless or reimbursement claims.
• Website usage data: IP address, browser type, pages visited, and session duration collected automatically via standard web server logs.
• Communications: Messages or queries submitted through the contact form or sent to our email or WhatsApp.

• To schedule and confirm appointments and follow-up consultations.
• To provide medical treatment, nursing care, diagnostics, and surgical services.
• To process insurance claims and billing through empanelled TPA and insurance companies.
• To contact you with appointment reminders, lab reports, or discharge summaries.
• To maintain accurate medical records as required under applicable Indian law.
• To improve the quality of care through internal audits and NABH accreditation compliance.
• To respond to enquiries submitted through our website or phone.

We do not sell, rent, or trade your personal or health information. We may share information only in the following circumstances:

• Treating clinicians & staff: Doctors, nurses, and support staff directly involved in your care.
• Insurance providers & TPAs: As required to process cashless or reimbursement claims on your behalf.
• Referral hospitals & specialists: When you are referred for higher care or specialist opinion, with your knowledge.
• Regulatory authorities: Government agencies, courts, or law-enforcement bodies where required by law.
• Accreditation bodies: NABH assessors and ISO auditors for quality and compliance reviews, under strict confidentiality.

We implement appropriate administrative, physical, and technical safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction. Paper records are stored in secured areas; digital records are access-controlled. Staff are trained on patient confidentiality obligations consistent with NABH standards.

Medical records are retained for a minimum of seven (7) years from the date of the last treatment, or longer if required by applicable law or accreditation standards. Website enquiry data is retained for up to two (2) years. After the applicable retention period, records are securely destroyed.

Subject to applicable Indian law, you have the right to:

• Access your medical records and receive copies upon written request.
• Request corrections to inaccurate personal information.
• Withdraw consent for non-essential communications such as promotional messages.
• Raise a complaint or grievance with our Patient Relations Officer.

Our website uses only essential session data necessary for contact-form functionality. We do not use tracking cookies, advertising pixels, or third-party analytics beyond standard server logs. You can disable cookies in your browser settings without affecting the core content of our website.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised date. Continued use of our services after any change constitutes acceptance of the revised policy.